Medical Receptionist

ReVIDA Recovery Centers, LLC; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Receptionist to maintain office functions and ensure a welcoming environment for patients. This role involves essential tasks such as answering calls, verifying insurance, scheduling appointments, and managing medical records in compliance with regulations. Ideal candidates will possess strong communication skills and previous experience in a medical setting, particularly in mental health or substance abuse. If you are looking to make a difference in a supportive healthcare environment, this opportunity is perfect for you.

Qualifications

• Prior experience in a medical office, preferably in mental health/substance abuse fields.
• Knowledge of applicable State Regulations and 42 CFR Part 2.

Responsibilities

• Assist patients with check-in/check-out processes and address related needs.
• Verify patient demographics and insurance info accurately.

Skills

Patient Interaction

Insurance Verification

Medical Records Management

Microsoft Office Proficiency

Communication Skills

Education

High School Diploma

Tools

Electronic Health Records

Microsoft Office

Job description

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Job Type

Full-time

Description

Purpose: The primary purpose of the Patient Administrator is to maintain office functions of the center, including answering phone calls, verifying insurance and Medicare, obtaining authorizations, scheduling patients, and maintaining medical records according to Federal, State, and County guidelines and company policies.

The position fosters a warm, personal, positive, and calm environment when interacting with staff, patients, and visitors.

Duties

The Patient Administrator assists patients with check-in/check-out processes and addresses related needs. Collaborates with the Office Manager on patient-related decisions. Handles payment and billing transactions accurately following established protocols.

Physical, Emotional Demands, and Work Conditions

• Work is sedentary and ambulant with occasional physical exertion (lifting 30+ pounds, walking, standing). Support patient weight in emergencies or disabilities. Must be able to see, stoop, sit, stand, bend, reach, and be mobile.
• Acceptable hearing ability (with or without accommodations). Must communicate effectively verbally and in writing. Able to work with mentally and physically ill, disabled, emotionally upset, or hostile patients.
• Must be emotionally stable, with coping skills for multiple situations. Risk of exposure to infections and contagious diseases; Universal Precautions must always be followed.
• Understand and comply with workplace violence, ADA, EEOC, and compliance programs. Willing to work flexible schedules and shifts.

Supervision and Competency Evaluations

Provided through monitoring activities, observation, meetings, training, and annual reviews.

Core Competencies

• Collect and accurately record payments.
• Verify patient demographics and insurance info.
• Reconcile reports, answer calls professionally, schedule follow-ups, submit prior authorizations, and handle medical records per confidentiality standards.
• Use Microsoft Office proficiently, type and proofread documents, maintain transaction accuracy, organize workflow, and establish professional boundaries.
• Always maintain a professional demeanor.

Requirements

Education: High School Diploma or equivalent.

Experience: Prior experience in a medical office, preferably in mental health/substance abuse fields. Familiarity with electronic health records preferred.

Special Requirements: Knowledge of applicable State Regulations and 42 CFR Part 2. Adherence to professional standards, ethics, and ongoing education. Maintain current certifications and compliance.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Medical Practices