Medical Receptionist

Three Rivers Therapy; Kennewick (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

12 paid holidays

2 floating holidays

2 weeks paid vacation in first year

6.5 days paid sick leave

Retirement plan with matching

Health, dental, and vision insurance

Life insurance at no cost

Flexible work arrangements

Employee assistance resources

Job summary

Three Rivers Therapy in Washington State seeks a friendly, organized receptionist to greet patients, manage scheduling, handle check-in/out, verify insurance, and support front-desk operations in a fast-paced healthcare setting.

You will collaborate with clinical and administrative teams, maintain confidential records in compliance with HIPAA, and contribute to a warm, family-like team culture. Fluency in English and Spanish is required.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of relevant experience in a healthcare or medical office setting.
• Demonstrated excellence in customer service with strong interpersonal and communication skills.
• Comfortable working in a fast-paced environment with strong organizational and multitasking abilities.
• Fluent in both English and Spanish.

Responsibilities

• Deliver exceptional customer service by warmly greeting patients and visitors in person and on the phone, establishing a welcoming and professional first impression.
• Coordinate patient care by managing appointment scheduling, cancellations, and rescheduling using practice management software.
• Collect, verify, and update patient insurance information; assist patients with insurance questions and ensure accurate insurance billing details.
• Apply copayments and process payments accurately at check-in or check-out.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming calls promptly, directing inquiries to appropriate staff and providing basic information about services and office protocols.
• Assist patients with completing required intake forms, consents, and other documentation.
• Collaborate effectively with clinical and administrative teams to ensure seamless patient flow and timely communication of patient needs.
• Address patient concerns and complaints with empathy and professionalism, escalating issues as appropriate.
• Participate in training and development opportunities to stay current with office procedures, technologies, and customer service best practices.
• Perform additional duties as assigned to support overall office efficiency and enhance the patient experience.

Skills

Bilingual English/Spanish

Job description

About Three Rivers Therapy

At Three Rivers Therapy, we are a mission-driven behavioral health organization dedicated to empowering individuals and strengthening communities through best-in-class clinical care. With over a decade of trusted service in Washington State, we combine compassionate therapy with innovative business practices to transform lives.

Description

About Three Rivers Therapy

At Three Rivers Therapy, we are a mission-driven behavioral health organization dedicated to empowering individuals and strengthening communities through best-in-class clinical care. With over a decade of trusted service in Washington State, we combine compassionate therapy with innovative business practices to transform lives.

Why This Role Matters

As the frontline of Three Rivers Therapy, our receptionist plays a vital role in creating a welcoming and organized environment that supports both patients and staff. By coordinating patient care and managing scheduling, you ensure smooth daily operations and help reduce stress for those seeking our services. We take pride in fostering a dynamic, family-like team culture that values dependability, empathy, and authentic connection.

Candidates who join us will be empowered to grow, with opportunities to develop skills and advance into leadership roles. We prioritize compassion, respect, and acceptance in every interaction, recognizing that our receptionist often provides support during times of high need and emotional stress.

Job Duties/Responsibilities

• Deliver exceptional customer service by warmly greeting patients and visitors in person and on the phone, establishing a welcoming and professional first impression.
• Coordinate patient care by managing appointment scheduling, cancellations, and rescheduling using practice management software.
• Collect, verify, and update patient insurance information; assist patients with insurance questions and ensure accurate insurance billing details.
• Apply copayments and process payments accurately at check-in or check-out.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPPA regulations.
• Answer incoming calls promptly, directing inquiries to appropriate staff and providing basic information about services and office protocols.
• Assist patients with completing required intake forms, consents, and other documentation.
• Collaborate effectively with clinical and administrative teams to ensure seamless patient flow and timely communication of patient needs.
• Address patient concerns and complaints with empathy and professionalism, escalating issues as appropriate.
• Participate in training and development opportunities to stay current with office procedures, technologies, and customer service best practices.
• Perform additional duties as assigned to support overall office efficiency and enhance the patient experience.

Benefits

At Three Rivers Therapy, we prioritize the health and well-being of our team with a comprehensive benefits package including:

• 12 paid holidays plus 2 floating holidays
• Up to 2 weeks of paid vacation in your first year (based on hours worked)
• Up to 6.5 days of paid sick leave (based on hours worked)
• Retirement plan with competitive matching
• Comprehensive health, dental, and vision insurance
• Life insurance at no cost to you
• Flexible work arrangements and employee assistance resources

Requirements

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Job Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of relevant experience in a healthcare or medical office setting required.
• Demonstrated excellence in customer service with strong interpersonal and communication skills.
• Comfortable working in a fast-paced environment with strong organizational and multitasking abilities.
• Must be fluent in both English and Spanish