Medical Receptionist

MultiCare Health System; Puyallup (WA); On-site; USD 30,000 - 43,000; Full time

Job summary

The Medical Receptionist at MultiCare Health System serves as the first in-person contact for patients, handling front office duties with a focus on customer service and discretion. This intermediate role requires professional communication, greeting patients, answering calls, scheduling, registration and payment posting.

The position is 0.75 FTE with daytime shifts on M/W/F for ten-hour days. High school office procedures are preferred, and one year of clerical or medical reception experience

Qualifications

• Minimum one year of clerical and/or receptionist experience; or six months in a medical setting
• Customer service experience required
• Degree or relevant certificate may substitute for experience

Responsibilities

• Greet patients and manage front office duties
• Answer phones and direct calls; assist patients and families
• Schedule, registration, charge entry, payment posting, batching, cash reconciliation
• Operate basic office equipment and maintain professional demeanor

Skills

Customer service

Clerical experience

Professional communication

Education

Medical Office Assistant certificate

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 0.75, Shift: days, Schedule: M/W/F, Ten-hour shifts

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties-greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.