Bilingual Medical Receptionist — Front Desk & Patient Care

Three Rivers Therapy; Kennewick (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

12 paid holidays

2 floating holidays

2 weeks paid vacation in first year

6.5 days paid sick leave

Retirement plan with matching

Health, dental, and vision insurance

Life insurance at no cost

Flexible work arrangements

Employee assistance resources

Job summary

Three Rivers Therapy in Washington State seeks a friendly, organized receptionist to greet patients, manage scheduling, handle check-in/out, verify insurance, and support front-desk operations in a fast-paced healthcare setting.

You will collaborate with clinical and administrative teams, maintain confidential records in compliance with HIPAA, and contribute to a warm, family-like team culture. Fluency in English and Spanish is required.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of relevant experience in a healthcare or medical office setting.
• Demonstrated excellence in customer service with strong interpersonal and communication skills.
• Comfortable working in a fast-paced environment with strong organizational and multitasking abilities.
• Fluent in both English and Spanish.

Responsibilities

• Deliver exceptional customer service by warmly greeting patients and visitors in person and on the phone, establishing a welcoming and professional first impression.
• Coordinate patient care by managing appointment scheduling, cancellations, and rescheduling using practice management software.
• Collect, verify, and update patient insurance information; assist patients with insurance questions and ensure accurate insurance billing details.
• Apply copayments and process payments accurately at check-in or check-out.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming calls promptly, directing inquiries to appropriate staff and providing basic information about services and office protocols.
• Assist patients with completing required intake forms, consents, and other documentation.
• Collaborate effectively with clinical and administrative teams to ensure seamless patient flow and timely communication of patient needs.
• Address patient concerns and complaints with empathy and professionalism, escalating issues as appropriate.
• Participate in training and development opportunities to stay current with office procedures, technologies, and customer service best practices.
• Perform additional duties as assigned to support overall office efficiency and enhance the patient experience.

Skills

Bilingual English/Spanish

Job description

Three Rivers Therapy in Washington State seeks a friendly, organized receptionist to greet patients, manage scheduling, handle check-in/out, verify insurance, and support front-desk operations in a fast-paced healthcare setting.

You will collaborate with clinical and administrative teams, maintain confidential records in compliance with HIPAA, and contribute to a warm, family-like team culture. Fluency in English and Spanish is required.