Medical Receptionist

Townsen Memorial Hospital Group; Katy (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate healthcare team as a Medical Receptionist at a dynamic facility in Katy, TX. In this pivotal role, you will be the welcoming face for patients, managing appointments and providing essential support to medical staff. Your exceptional customer service skills will shine as you assist patients and maintain accurate records in a fast-paced environment. This position offers a chance to contribute to a mission-driven organization that values diversity and inclusiveness while providing cutting-edge healthcare. If you are detail-oriented and thrive in a collaborative atmosphere, this is the opportunity for you!

Benefits

2 Dental Plans

1 Vision Plan

Employee Assistance Program

Short Term Disability Program

Life Insurance with AD&D Plan

401(k) with 2-year vesting

PTO + Holidays

Qualifications

• High School diploma or GED required with one year of medical office experience.
• BLS certification must be obtained within 30 days of hire.

Responsibilities

• Greet patients, schedule appointments, and maintain patient accounts.
• Update patient information in the EMR system and assist with inquiries.

Skills

Exceptional customer service

Phone etiquette

Knowledge of administrative procedures

Proficient in Microsoft Office

Attention to detail

Ability to work independently

Organizational skills

Multitasking

Education

High School diploma or GED

One year of experience in a medical office

Basic Life Support (BLS) certification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Townsen Memorial Surgery Center is hiring a full time Medical Receptionist at our facility in Katy, TX!

The Medical Receptionist is responsible for greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. The Medical Receptionist exhibits professionalism while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

ESSENTIAL FUNCTIONS:

1. Greet patients as they arrive at facility and provide appropriate information
2. Ensure all vendors and visitors are signed in and processed according to facility policy
3. Assist patients to complete all necessary forms and documentation, ensuring completeness and accuracy
4. Update patients’ information into database and log all demographics in EMR system
5. Maintain patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
6. Obtain revenue by recording and updating financial information, recording and collecting patient charges
7. Move patients through appointments as scheduled, notifying provider of patient arrival
8. Answer telephone, assist with inquiries, and direct calls and messages to appropriate medical office staff
9. Respond and comply to requests for information including sending faxes and e-mails
10. Update appointment calendars, schedule and reschedule patients’ appointments
11. Support medical staff by completing administrative requirements
12. Call patients and remind them of their appointments
13. Keep patients’ families informed of patient status
14. Manage filing and record keeping activities
15. Create and label appropriate charts for patients, obtaining all necessary documents related to the patient chart
16. Ensure reception area is well maintained, neat and clean, including the magazines
17. Follow all safety rules, report all accidents promptly and correct minor safety hazards
18. Communicate with peers and management regarding any hazards identified in the workplace
19. Adhere to the company standards of business conduct, and protect patient and family privacy rights
20. Maintain confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
21. Report statistics as required
22. Coordinate mail flow in and out of office
23. Maintain stock of forms and office supplies
24. Perform other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Exceptional customer service and phone etiquette, communicates professionally with patients
2. Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, always displays appropriate body language, takes 5 minutes each day to go above and beyond for one patient or visitor, honors diversity and thanks each customer/patient)
3. Knowledge of administrative and clerical procedures, office procedures and terminology
4. Knowledge of systems such as word processing, managing files and records
5. Knowledge of computer, proficient in Microsoft Office, including Outlook, Excel, and Word
6. Strong attention to detail, careful about detail and thorough in completing work tasks
7. Ability to maintain composure, keep emotions in check, control anger and avoid aggressive behavior
8. Ability to maintain efficiency in high stress situations, accept criticism, and remain calm
9. Ability to adapt with flexibility, open to change (positive or negative) and to considerable variety in the workplace
10. Ability to work independently, guide oneself with little or no supervision and get things done
11. Ability to maintain effective and organized systems to ensure timely patient flow
12. Demonstrates polished patient interaction skills, organizational skills, multitasking and task-oriented skills
13. Ability to complete additional educational requirements as assigned by due dates

EDUCATION AND EXPERIENCE:

1. High School diploma or GED
2. One (1) year of experience in a medical office setting
3. Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire

BENEFITS:

1. 2 Dental Plans
2. 1 Vision Plan
3. Employee Assistance Program
4. Short Term Disability Program
5. Basic and Voluntary Life Insurance with AD&D Plan
6. 401(k) with a 2-year vesting
7. PTO + Holidays

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Please visit our website for more information: https://townsenmemorial.com

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.