Medical Receptionist

American Family Care; Hickory (NC); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A healthcare provider in Hickory, North Carolina is seeking a detail-oriented individual for a medical clerical role. Responsibilities include checking patients in and out, verifying insurance, and maintaining patient records. Candidates should have a high school diploma, customer service skills, and basic computer knowledge. Compensation ranges from $16.00 to $18.00 per hour. This position offers a chance for professional development in a supportive environment.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).

Responsibilities

• Prepare the clinic for opening by reviewing the facility and preparing registration packets.
• Greet patients and provide them with initial paperwork.
• Register patients and verify insurance accurately.
• Collect and process patient payments.
• Respond to customer needs and assist with follow-up appointments.

Skills

Customer service skills

Detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk‑in basis. Our state‑of‑the‑art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation and occupational medicine. Each location is equipped with an onsite lab and in‑house x‑ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow and provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients and provide them with initial paperwork, obtaining copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge (e.g., Microsoft Office). Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone mannerisms.

Compensation: $16.00 - $18.00 per hour.

We are an Equal Opportunity Employer.