Medical Receptionist

American Family Care, Inc.; Dale City (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Opportunit y for advancement

Job summary

American Family Care, Inc. in Virginia seeks a clinic receptionist/medical clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records.

The role supports patient flow and positive patient relations in a fast-paced urgent care environment. The position requires a High School diploma or equivalent, basic computer skills, and strong customer service and communication abilities.

Qualifications

• High School diploma or equivalent required.
• Previous medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and attention to detail required.
• Positive customer service skills required.
• Well-groomed appearance and clear phone manners.

Responsibilities

• Prepare the clinic for daily opening and setup registration packets.
• Greet patients and collect insurance information and IDs.
• Register patients and verify insurance accurately and timely.
• Process patient payments and handle billing issues.
• Provide excellent customer service and assist with follow-up appointments.
• Balance daily charges and reconcile cash/credit card payments.
• Complete closing procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Professional appearance

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reportsComplete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.