Medical Receptionist

Drsfirst; Germantown (MD); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Predictable schedule

Job summary

First Medical Associates in Columbia, MD is seeking a professional Medical Receptionist to be the first point of contact for patients, handling check-in/check-out, scheduling, and inquiries. The role emphasizes bilingual communication in English and Spanish and requires comfort with Athenahealth EMR and electronic check-in systems.

You will greet patients, manage appointment flow, and support the medical staff to maintain a smooth administrative workflow in a patient-centered, efficient office

Qualifications

• Bilingual Spanish/English fluency required.
• Prior experience as medical receptionist preferred.
• Experience with Athenahealth EMR is a plus.
• Strong customer service and communication skills.
• Detail oriented with ability to manage multiple tasks.
• Team player who contributes to a positive environment.

Responsibilities

• Assist patients with electronic check-in and check-out.
• Help schedule follow-up appointments and manage waiting room flow.
• Greet patients and provide a welcoming, professional environment.
• Provide bilingual support in English and Spanish.
• Update patient information in Athenahealth EMR and maintain records.
• Support medical staff with administrative tasks.

Skills

Bilingual Spanish/English

Customer service

Interpersonal skills

Detail oriented

Team player

Tools

Athenahealth EMR

Electronic check-in systems

Job description

First Medical Associates is a well-established primary care practice dedicated to providing exceptional adult care. Our Columbia office is a part of a growing network of locations committed to delivering top-notch healthcare services. We pride ourselves on our patient-centered approach, and our team is passionate about maintaining a welcoming and efficient environment for all patients.

Position Overview:

We are seeking a professional and friendlyMedical Receptionist to join our Columbia office. This role is essential in ensuring a smooth patient experience from check-in to check-out. You will be the first point of contact for our patients, assisting them with electronic check-in, scheduling, and general inquiries. With our dedicated call center handling most incoming calls, you can focus on providing exceptional in-person service.

Key Responsibilities:

• Patient Check-In/Check-Out: Assist patients with our electronic check-in process, ensuring all information is accurate and up-to-date.
• Appointment Scheduling: Help patients schedule follow-up appointments and manage the flow of the waiting room.
• Customer Service: Greet patients with a friendly and professional demeanor, ensuring a welcoming environment.
• Bilingual Communication: Provide clear communication in both English and Spanish, assisting Spanish-speaking patients with their needs.We have a call center to handle most calls .
• Records Management: Use Athenahealth EMR to update patient information, process paperwork, and ensure records are maintained accurately.
• Support to Medical Staff: Assist medical staff with administrative tasks as needed, contributing to a smooth workflow.

Qualifications:

• Bilingual (Spanish/English): Fluency in Spanish is required to effectively communicate with our diverse patient population.
• Experience: Prior experience as a medical receptionist or in a similar role is preferred.
• Tech-Savvy: Comfortable with electronic medical records (Athenahealth EMR experience is a plus) and electronic check-in systems.
• Customer Service Skills: Strong interpersonal and communication skills, with a commitment to patient satisfaction.
• Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
• Team Player: Willingness to assist colleagues and contribute to a positive team environment.
• Career Advancement: Opportunities for growth and development within our expanding practice.
• Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, paid time off, and more.
• Work-Life Balance: Enjoy a supportive work environment with a predictable schedule.

This job description should attract candidates who are not only skilled but also aligned with the patient-focused mission of your practice.