Medical Receptionist

Evolving Solution Services; Gallatin (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Evolving Solution Services is seeking a Medical Receptionist for a full-time position in Gallatin, TN. You will be the first point of contact, ensuring a welcoming experience and smooth front-desk operations.

Responsibilities include verifying appointments in the EHR, managing multi-line phones, and assisting with billing and insurance tasks while maintaining HIPAA-compliant records. Some travel to other offices may be required.

Qualifications

• Experience as a Medical Receptionist or in a clinical administrative role.
• Working knowledge of medical terminology and billing workflows.
• Demonstrated HIPAA compliance and professionalism.
• Excellent communication, customer service, and phone etiquette.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments.
• Verify insurance eligibility and benefits; capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages to staff.
• Maintain organized records and filing; support general office tasks.
• Contribute to a warm, efficient front office.
• Travel to other offices as needed.

Skills

Medical terminology

HIPAA compliance

Customer service

Phone etiquette

Communication skills

Scheduling

Tools

EMR/EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Gallatin, TN, US

Salary Range: $18.00 To $22.00 Hourly

Join our clinic as a Medical Receptionist. You’ll be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. This role demands strong organization, clear communication, and accuracy with EHR and billing tasks.

Key Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Required Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.

Preferred

• Bilingual abilities to serve diverse patient populations.
• Prior clinic or hospital front-desk experience preferred.

What You’ll Gain

• A supportive, patient-first team environment focused on professionalism, compassion, and growth.
• The opportunity to make a daily impact on patient experience and clinic efficiency.