Medical Receptionist

Chcsno; Everett (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

The Community Health Center of Snohomish County is looking for a Medical Receptionist to deliver excellent customer service in a fast-paced clinic environment. In this role, you will manage patient check-ins, assist with appointments, and verify insurance eligibility. The position offers competitive pay along with comprehensive benefits including health insurance, vacation time, and retirement plans.

Benefits

Health insurance

Vacation time

403(b) retirement plan with employer match

$0.75/hour for second language proficiency

Paid sick leave

Qualifications

• Provides excellent customer service and maintains calm in high-pressure situations.
• Proficiency in Microsoft Office applications required.
• Experience in a healthcare setting is a plus.

Responsibilities

• Checks in and registers patients, maintains appointment schedules.
• Assists with insurance eligibility verification and manages patient flow.
• Handles financial transactions and keeps updated records.

Skills

Customer service

Problem-solving

Teamwork

Organizational skills

Proficiency in Microsoft Office

Education

High school graduate or equivalent

Job description

• Pay or shift range: $22.18 USD to $27.24 USD
  
  This is the full salary range for the position. The final rate of pay will be determined based on years of relevant experience including skill set, experience, qualifications and other job-related factors.

Description

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Medical Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.

Knowledge, Skills and Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

• Knowledge of medical terminology.

Education

• High school graduate or equivalent.

Preferred:

• Graduate of an accredited Office Skills Certification Program or related field.
• Graduate of an accredited Medical Administrative Assistant Certification program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, medical assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.

Preferred:

• Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider medical practice.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
• Verifies and updates all demographic information in the electronic record at each patient visit.
• Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
• Assists with insurance eligibility verification.
• Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
• Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
• Opens and closes clinic and reception areas for all business hours.
• Maintains work area and reception lobby in neat and orderly manner.
• Maintains adequate inventory of office supplies and clinical forms.
• Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
• Assists with other departments when called upon.
• Prepares and secures courier bag according to courier schedule
• Receives and researches incoming medication refill requests and distributes consistent with current process.
• Timely review and completion of tasks as assigned.
• Adheres to organizational infection control practices and written plan.
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.