Medical Receptionist

Mercy Medical Center, Baltimore, MD; Cockeysville (MD); On-site; USD 2,456,000 - 3,685,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Wellness resources

Disability benefits

Discounts on insurance

Rewards & Recognition program

Job summary

Mercy Medical Center is hiring a Medical Receptionist for our Float Pool. This role involves greeting and registering patients, scheduling and triaging calls, and ensuring accurate insurance information at Mercy locations across the region. The position may require travel to various site locations as needed.

Strong communication and independence are valued, along with a dedication to providing exceptional patient experiences and upholding Mercy’s care standards.

Qualifications

• High school diploma or GED required.
• Experience in a medical office is preferred but not required.
• Ability to work independently and make decisions when needed.
• Effective communication with patients, families, and staff.
• Flexible, with integrity and teamwork to support Mercy’s mission.
• Contribute to a positive, patient-focused environment.

Responsibilities

• Greet and register patients entering the practice.
• Schedule patients and answer phones.
• Scan medical records and organize front desk workflows.
• Triage patient calls for urgency and needs.
• Verify insurance information and benefits.
• Record charges and post payments.

Skills

Communication

Independence

Teamwork

Patient experience

Flexibility

Integrity

Professionalism

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist for our Float Pool!

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist for our Float Pool! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes’ America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

This position in particular may be expected to go to our off site/hub site locations and support a variety of practices at different times.

Responsibilities

The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.

This Patient Service Associate is expected to go to all of our Mercy locations: downtown, Overlea, Reisterstown, Lutherville, Glen Burnie, Overlea, Hunt Valley, Annapolis and Columbia.

The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting.

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education: High School Diploma or GED
• Previous experience in a Medical Office is preferred but not required
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
• Adapt to the changing needs of the organization, its patients and the market
• Actively contribute to a positive, congenial working environment
• Actively contribute to enhancing patient experience

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.