Medical Receptionist

Village of Healing; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A community health organization seeks a Medical Receptionist to serve as the first point of contact for patients. This essential role involves managing patient flow, scheduling appointments, and maintaining accurate records while fostering a welcoming environment. The position is full-time, offering competitive pay and benefits.

Benefits

Health insurance

Paid time off

Vision insurance

Qualifications

• 2+ years’ experience in relevant administrative/office management.
• Healthcare industry experience required.
• Ability to follow instructions and respond to leadership.

Responsibilities

• Greeting customers and visitors, managing patient flow.
• Maintaining patient accounts and confidentiality.
• Managing correspondence and financial information.

Skills

Excellent communication

Organizational skills

Multitasking

Time management

Team player

Resourcefulness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Village of Healing is a 501c3 community development organization with a new approach to community wellness. By focusing on healing and empowering individuals in the village, we work to eliminate social determinants of health and decrease health disparities through implementing community programming, advocacy, and collaboration. Our vision is to offer all members of the community life-empowering skills through multiple sources and mediums that will in turn heal and empower the village. We also work to ensure our constituents are equipped to lead healthy lives that thrive beyond survival.

POSITION SUMMARY:

A Medical Receptionist serves as the first point of contact for patients entering the center. This role is crucial in setting a welcoming tone and providing a smooth, efficient, and supportive environment for patients and visitors. The receptionist is responsible for managing patient flow, scheduling appointments, handling incoming calls, and maintaining patient records with confidentiality and precision.This is a full-time position primarily located at the Shaker-Buckeye office (3 days per week), with 2 days per week at the Euclid office.

SUMMARY OF RESPONSIBILITIES:

• Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
• Answering calls and redirecting to the appropriate staff member
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintain a clean and organized office environment
• Assist in vendor relationship management
• Managing incoming and outgoing correspondence, including emails, faxes, mail, and packages
• Obtains revenue by recording and updating financial information, recording and collecting patient payments
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patient’s rights by maintaining confidentiality of medical, personal, and financial information.
• Performs all other duties as requested by provider and/or management.

JOB QUALIFICATIONS:

• High School Diploma or GED required
• 2+years’ experience in relevant administrative/office management and/or general business setting is required. Healthcare industry experience required
• Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required
• Highly resourceful team player, with the ability to also be extremely effective in an independent work setting
• Able to follow instructions, respond to leadership inquiries and directives, and use work time efficiently
• Excellent communication skills including writing and verbal
• Excellent organizational, mutltitasking, and time management skills

BENEFITS:

• Health insurance
• Paid time off
• Vision insurance

SALARY RANGE:

• $16.00-$18.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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