Medical Receptionist

ArchWell Health; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

ArchWell Health seeks a dedicated Medical Receptionist to enhance the member experience at their innovative health care centers in Cleveland. The ideal candidate excels in customer service and is passionate about senior care, ensuring a welcoming environment. Responsibilities include managing check-ins, scheduling appointments, and maintaining member records. This is an excellent opportunity to join a caring team focused on improving senior health outcomes.

Qualifications

• Minimum of one year of work experience in a clinical setting or similar.
• Working knowledge of medical terminology and EMR systems a plus.
• Ability to maintain professionalism and flexibility in a changing work environment.

Responsibilities

• Welcome members and navigate them through the check-in process.
• Update member information in the electronic medical records system.
• Field questions from prospective and established members.

Skills

Customer service

Communication

Organization

Attention to detail

Fluency in Spanish

Education

Associates degree preferred

Job description

Join to apply for the Medical Receptionist role at ArchWell Health

1 day ago Be among the first 25 applicants

Join to apply for the Medical Receptionist role at ArchWell Health

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed
  
  

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
  
  

Education and Experience:

• Associates degree preferred, or equivalent experience
• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus
  
  

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at ArchWell Health by 2x

Get notified about new Medical Receptionist jobs in Cleveland, OH.

Mayfield Heights, OH $15.00-$17.00 1 week ago

Mayfield Heights, OH $16.00-$19.00 1 month ago

Greater Cleveland $15.00-$15.00 2 weeks ago

Medical Assistant - Pediatric Hematology/Oncology

Referral & Appointment Coordinator - Advanced Lap / Bariatric Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.