Medical Receptionist

ArchWell Health; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider dedicated to enriching the lives of seniors as a Medical Receptionist. In this role, you will create welcoming experiences for our members, support their healthcare journeys, and ensure seamless interactions with our services. If you are passionate about senior care and possess strong customer service skills, we invite you to apply.

Qualifications

• Associates degree preferred or equivalent experience.
• Minimum of one year of work experience in a clinical setting.

Responsibilities

• Welcome members and navigate them through the check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals.

Skills

Customer service skills

Communication skills

Organization

Medical terminology knowledge

Proficiency in Microsoft Office Suite

Fluency in Spanish

Education

Associates degree preferred

Tools

EMR systems

Job description

Join to apply for the Medical Receptionist role at ArchWell Health.

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care and the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from arrival to departure, ensuring every member has a positive experience and their care needs are met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi-disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to electronic medical records system.
• Field questions from prospective and established members, as well as their adult children.
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details.
• Assist with center events, as needed.

Required Skills/Abilities:

• Excellent customer service skills with a positive and welcoming demeanor.
• Passion for providing quality experiences for senior members.
• Ability to work effectively with diverse populations including staff, providers, members, family, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and electronic medical record systems.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing environment.
• Fluency in Spanish or other languages spoken by our communities (where necessary).

Education and Experience:

• Associates degree preferred, or equivalent experience.
• Minimum of one year of work experience in a clinical setting or similar.
• Experience with EMR systems is a plus.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care