Medical Receptionist

Family Services; City of Beacon (NY); On-site; Full time

Job summary

A leading company in behavioral health services is seeking an Office Specialist to provide clerical support. This full-time role involves scheduling, client interaction, and maintaining office operations. Ideal candidates will have a high school diploma and clerical experience, along with strong communication and organizational skills.

Benefits

Medical, dental, and vision coverage

403(b) retirement plan with employer match

Paid vacation and holidays

Employee Assistance Program (EAP)

Pet insurance

Qualifications

• Graduation from high school or equivalent.
• One year of clerical work experience or completion of a training program.

Responsibilities

• Provide clerical support to an outpatient behavioral health center.
• Schedule appointments and greet clients.
• Maintain organized documentation and office supplies.

Skills

Knowledge of grammar

Proficiency with word processing

Arithmetic skills

Ability to operate office equipment

Skill in collecting fees

Education

High school diploma or equivalency

Job description

Title: Office Specialist

Salary: $18.75 per hour

Supervisor: Office Manager

Location: 223 Main St Beacon, NY 12508

Status: Full-Time, Non-Exempt, 40 hours per week

Center Hours: Mon - Fri 8:30am-5:30pm, with one late day either Tues or Thurs 10am-7pm

Function:

• The Office Specialist provides clerical support to an outpatient behavioral health center.
• Greeting clients/visitors, scheduling appointments in-person and via Zoom, reminder calls to clients for appointments, collecting copays and service fees, answering and routing calls, and keeping documentation organized.
• Provide routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting, and distributing mail.
• Perform other duties as assigned.

Job Requirements:

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program including an internship.

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Paid vacation, holidays, sick leave, and personal days (2 weeks’ vacation in first year, 13 paid holidays, 12 sick days, 4 personal days).
• Access to Family Services’ Compassionate Leave Program.
• Group term life and long-term disability insurance.
• Supplemental life and accidental death & dismemberment (AD&D) insurance.
• Supplemental insurance through Aflac.
• Employee Assistance Program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find support, improve lives and communities, and build a stronger, safer Hudson Valley.

Our Values:

Compassion, Integrity, Hope, Diversity, Respect, Community, Justice, and Quality—our core principles guiding our work.

Job Responsibilities:

• Scheduling, including checking clients in and out and making reminder calls.
• Performing skilled keyboarding and accurate data entry in an electronic medical record system.
• Providing reception services, including informing clients about procedures, collecting fees, referring calls, and taking messages.
• Accurately recording fee collections and reviewing records for completeness and compliance.
• Scanning and filing materials according to guidelines.
• Maintaining records of time, benefits, employee certifications, and training.
• Providing coverage within and at other clinics as needed.
• Adhering to privacy practices and HIPAA regulations to protect client confidentiality.
• Supporting other Office Specialists to ensure daily tasks are completed.

Competencies:

• Knowledge of grammar, spelling, punctuation, and formats.
• Proficiency with word processing and database management software.
• Understanding office practices for interacting with staff and the public.
• Arithmetic skills for verifying calculations and reporting.
• Ability to operate office automation equipment efficiently.
• Willingness to learn and follow procedures and guidelines.
• Ability to provide basic information and directions to clients and the public.
• Skill in collecting and recording fees accurately.
• Ability to develop collaborative relationships with staff and support program goals.

#INDBH

*Note: Times may vary based on center coverage. May need to cover other centers in Dutchess and Ulster Counties.

Family Services, Inc. complies with disability laws and makes reasonable accommodations. Contact [e-mail] for accommodations.

We are an equal opportunity employer, following laws prohibiting discrimination. Must be authorized to work in the U.S. without sponsorship.