Medical Receptionist

ReFocus Eye Health; Cherry Hill Township (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Comprehensive health, dental, and vis

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health in New Jersey is seeking a friendly Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology group. You will manage check-ins, schedule appointments, and handle patient questions with clarity and care.

This in-person role requires excellent communication, accuracy in data entry, and the ability to work in a fast-paced setting across multiple locations. Benefits include competitive health plans, a 401(k) with matching, and generous PTO.

Qualifications

• Must have experience in a medical administrative role with knowledge of medical terminology and office procedures.
• High school diploma or equivalent is required.
• Excellent communication and patient service skills.
• Ability to thrive in a fast-paced, multi-location environment.

Responsibilities

• Greet patients and manage check-ins/check-outs with warmth and accuracy.
• Schedule appointments, manage provider schedules, and coordinate workflow.
• Answer calls, manage messages, verify patient information, and maintain records.
• Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Address patient concerns and advocate for a positive experience.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication

Data entry

Teamwork

Fast-paced environment

Reliability

Education

High school diploma or equivalent

Job description

Description

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience

Your Impact:

• Be the Patient's First Point of Contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
• Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
• Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
• Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Problem Solving & Patient Advocacy: Address patient concerns, elevate issues as needed, and ensure a positive experience.
• Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

What You'll Bring/Requirements:

• Reliability, a positive attitude, and excellent teamwork skills.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Bonus Points:

• Prior experience in ophthalmology.
• Familiarity with Electronic Medical Records (EMR).

Perks & Benefits:

• Competitive 401(k) with matching.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account.
• Generous paid time off.

Important Details:

• Must be able to travel to multiple locations (if applicable).
• Availability for evenings and weekend rotations (if applicable- varies by practice).
• Ability to handle a high-volume practice.
• This position is in person.

We thrive on: Care for our patients and team, effective Collaboration, and a commitment to Elevate our standards.

Refocus is an equal opportunity employer and we value diversity.