Medical Receptionist

EAST TEXAS COMMUNITY CLINIC INC; Canton (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

ETCC Canton is seeking an Administrative Clerk to greet patients, register them, and coordinate appointments and documentation in a busy healthcare setting. You will support billing and patient records while ensuring accuracy and efficiency throughout daily operations.

The role requires a high school diploma, knowledge of medical terminology and insurance processes, and strong communication and organizational skills to protect patient privacy and deliver quality care.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology, procedures and diagnosis.
• Working knowledge of healthcare insurance preferred.
• Knowledge of general administrative and clerical procedures.

Responsibilities

• Greet patients in person and on the phone.
• Register patients according to established protocols.
• Assist patients with forms and documentation including medical insurance.
• Ensure patient information and billing details are accurate.
• Inform patients about office procedures and policies.
• Maintain and manage patient records.
• Schedule appointments and coordinate hospital admissions, tests, and outside appointments.
• Handle incoming calls and transfer as needed.
• Process co-pays and payments.
• Protect patient privacy and confidentiality.

Skills

communication

data management

planning & organizing

attention to detail

customer service

adaptability

confidentiality

Education

High school diploma

Tools

Computer software basics

Job description

Job Details: Job Location: ETCC CANTON - Canton, TX 75103, Position Type: Full Time, Education Level: High School, Job Shift: Day, Job Category: Admin - Clerical, Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Job Duties and Responsibilities

• greet patients
• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• ensure patient information is accurate including billing information
• inform patients of medical office procedures and policy
• maintain and manage patient records
• move patients through appointments as scheduled
• answer incoming calls and deal with inquiries
• transfer calls as required
• schedule patient appointments
• collect co-pays and payments
• schedule hospital admissions, tests, scans and outside appointments for patients
• obtain external medical reports as required by medical professionals
• respond and comply to requests for information
• deal with incoming and outgoing post
• complete other clerical duties as assigned
• maintain stock of forms and office supplies
• ensure reception area is well maintained, neat and clean
• safeguard patient privacy and confidentiality

Qualifications: Education, Qualifications and Experience

• high school diploma
• knowledge of medical terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of healthcare insurance preferred

Key Competencies and Skills

• communication skills - able to listen effectively and express oneself in a clear and articulate manner
• information collection and management - able to collect, organize and monitor data efficiently
• planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• attention to detail - able to produce accurate and high quality work through concern for all areas involved
• customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
• adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
• confidentiality - able to maintain confidentiality and adhere to ethical standards