Medical Receptionist

ArchWell Health; Brook Park (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare provider is seeking a Medical Receptionist to enhance the experience of senior members. This role is pivotal in ensuring a welcoming atmosphere and guiding members through their care journey. Candidates should possess excellent customer service skills and a passion for senior care, along with the ability to manage diverse interactions. Join a dynamic team committed to providing respectful and compassionate care in a community-focused environment. This position offers the opportunity to make a meaningful impact in the lives of seniors while working in a supportive and engaging atmosphere.

Qualifications

• 1+ years of experience in a clinical setting preferred.
• Strong customer service orientation and a passion for senior care.

Responsibilities

• Welcome members and assist with a seamless check-in process.
• Update member information in electronic medical records.
• Schedule appointments and coordinate referrals.

Skills

Customer Service Skills

Passion for Senior Care

Communication Skills

Organizational Skills

Fluency in Spanish

Medical Terminology Knowledge

PC Skills

Education

Associate's Degree

High School Diploma

Tools

Electronic Medical Record Systems

Microsoft Office Suite

Job description

Medical Receptionist

15149 Snow Rd, Brook Park, OH 44142, USA
Req #13149

Tuesday, May 6, 2025

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process


• Update member information in the electronic medical records system
  


• Schedule appointments and coordinate referrals for a multi-disciplinary care team


• Assist members with filling out paperwork through electronic kiosks, as needed
  


• Request medical records and upload documentation to electronic medical records system


• Field questions from prospective and established members, as well as their adult children
  


• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  


• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
  


• Passion for providing a quality experience for our senior members


• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  


• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  


• High level of organization and attention to detail


• Strong written and verbal communication skills
  


• Proficient PC skills, including Microsoft Office Suite


• Ability to maintain professionalism and flexibility in a changing work environment
  


• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Associates degree preferred, or equivalent experience
  


• Minimum of one year of work experience in a clinical setting, or similar


• Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Other details

• 
  Job Family
  Center Care Team
  
• 
  Pay Type
  Hourly
  
• 
  Min Hiring Rate
  $18.00
  
• 
  Max Hiring Rate
  $20.00
  
• 
  Required Education
  High School
  

Apply Now

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