Medical Receptionist

ArchWell Health, LLC; Brook Park (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a Care Navigator to enhance the experience of senior members. This role is vital in ensuring members feel welcomed and supported throughout their visits. The ideal candidate will possess excellent customer service skills and a passion for senior care, navigating members through a seamless check-in process and coordinating their care needs. Join a vibrant, community-focused team dedicated to delivering best-in-class care in a comfortable environment. If you are committed to making a positive impact on the lives of seniors, this opportunity is perfect for you.

Qualifications

• Experience in a clinical setting with a focus on customer service.
• Knowledge of EMR systems is a plus.

Responsibilities

• Welcome members and guide them through the check-in process.
• Update member information and manage appointment scheduling.
• Field questions and assist with center events as needed.

Skills

Customer Service Skills

Medical Terminology

Communication Skills

Organizational Skills

Fluency in Spanish

Education

One year of work experience in a clinical setting

Tools

Electronic Medical Record Systems

Job description

15149 Snow Rd, Brook Park, OH 44142, USA Req #13148

Tuesday, May 6, 2025

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary:

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
  
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
  
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
  
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  
• Assist with center events, as needed

Required Skills/Abilities:

• Excellent customer service skills, with a positive and welcoming demeanor
  
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  
• High level of organization and attention to detail
• Strong written and verbal communication skills
  
• Ability to maintain professionalism and flexibility in a changing work environment
  
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

• Minimum of one year of work experience in a clinical setting, or similar
• Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.