Medical Receptionist

IHA; Brighton (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider seeks a Medical Receptionist to serve as the first point of contact for patients. Responsibilities include greeting patients, managing appointments, and ensuring efficient patient flow. Ideal candidates will have a high school diploma and experience in a medical setting, along with excellent communication skills.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in medical or customer service preferred.
• Proficient with electronic medical records and MS Office.

Responsibilities

• Greeting patients and managing their needs.
• Gathering patient registration info and verifying insurance.
• Scheduling and confirming appointments.

Skills

Excellent communication skills

Insurance verification understanding

Knowledge of medical terminology

Teamwork

Professionalism

Confidentiality

Education

High School Diploma or GED

Coursework in insurance/billing or medical practice

Tools

Electronic medical records

MS Office

Job description

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POSITION DESCRIPTION:

Serves as a first point of contact for external customers in the office and on the phone, acting as a liaison between patients and medical staff. Greets, instructs, and assists patients in obtaining services within the office. Communicates patient and visit information to billing staff and facilitates efficient patient flow and billing processes.

ESSENTIAL JOB FUNCTIONS:

Responsibilities vary; some focus on specific populations or digital campaigns.

Medical Receptionist I Responsibilities:

• Greeting patients courteously and meeting their needs.
• Gathering patient registration info, verifying insurance, preparing charts, and notifying staff of arrivals.
• Completing forms, collecting payments, and posting charges.
• Managing EMR/paper charts and reports.
• Answering calls and managing messages.
• Scheduling and confirming appointments.
• Assisting with rescheduling and patient outreach.
• Sending out new patient paperwork.
• Managing the Work Queue.
• Supporting billing and overdue report management.
• Maintaining a neat work environment.
• Participating in meetings and training.
• Performing other duties as assigned.

Additional Responsibilities for Specific Roles:

• Refugee Population: Intake, communication with support staff, translation coordination, data entry, and reporting.
• Digital Campaigns: Following up on applications, sending paperwork, and seminar sign-ups.

ORGANIZATIONAL EXPECTATIONS:

• Maintain a positive, professional environment aligned with IHA and Trinity Health values.
• Work effectively as part of a team.
• Ensure safety and report hazards.
• Complete customer service training and adhere to standards.
• Follow policies, maintain confidentiality, and embrace diversity.
• Engage in ongoing professional development.

MEASURED BY:

Performance aligned with IHA CARES Values and outlined in the performance review.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED; age 15-17 with work permit.
• Preferred: coursework in insurance/billing or medical practice.
• Experience: 1-2 years in medical or customer service environment preferred.

POSITION REQUIREMENTS (Skills & Abilities):

• Insurance verification understanding.
• Excellent communication skills.
• Proficient with electronic medical records, MS Office, and computer navigation.
• Knowledge of medical terminology.
• Teamwork, professionalism, and confidentiality.
• Ability to drive between sites if needed.
• Complete IHA training within the introductory period.

PHYSICAL & ENVIRONMENTAL EXPECTATIONS:

• Keyboarding, filing, phone work, and computer use.
• Occasional walking, standing, bending, lifting under 30 lbs.
• Visual and manual dexterity requirements.
• Work in a typical office environment with some exposure to contagious diseases.

Additional Details:

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Health Care Provider.
• Industry: Medical Practices.