Medical Receptionist

AFC Urgent Care; Braintree (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

AFC Urgent Care Braintree is seeking a Medical Receptionist to manage front-desk operations, greet patients, collect payments, verify insurance, and maintain patient records. Proficiency with basic computer software and strong customer service skills are essential.

The role requires a high school diploma, professional appearance, and excellent communication. Candidates should be able to multitask and work in a fast-paced clinical environment ensuring smooth patient flow.

Qualifications

• High School diploma or equivalent required.
• Preference for medical clerical experience.

Responsibilities

• Greet patients and prepare initial paperwork.
• Register patients and verify insurance.
• Collect payments and handle billing issues.
• Maintain accurate documentation and records.
• Support opening/closing procedures and daily operations.

Skills

Customer service

Attention to detail

Phone etiquette

Verbal communication

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Medical Receptionist

AFC Urgent Care Braintree, Massachusetts, United States

About this position

About AFC Urgent Care

Our mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

Essential Duties and Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely
• Follow company procedures related to workers’ compensation and occupational medicine patients
• Determine, collect and process patient payments and address collection and billing issues
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Prepare, sign, and drop the deposit in the safe on a nightly basis
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation.
• Maintain office supplies
• Observe safety and security procedures; promote a safe and pleasant work environment
• Report potentially unsafe conditions to management
• Regular attendance to ensure efficient clinic operations
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships.

Physical Demands / Work Environment

Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.