Medical Receptionist

American Family Care Eldridge; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading urgent care provider in Houston is seeking a Patient Coordinator to manage patient check-in and check-out processes. Responsibilities include verifying insurance, collecting payments, and maintaining accurate patient records. Ideal candidates will be high school graduates with clerical experience and strong customer service skills. The role demands attention to detail, a positive demeanor, and proficient computer skills. Join our dedicated team to provide exceptional patient care in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge including Microsoft Office.
• Accuracy and detail orientation required.
• Positive customer service skills necessary.
• Well-groomed appearance expected.
• Clear and articulate phone mannerisms are a must.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility.
• Greet patients, provide initial paperwork, and collect insurance copies.
• Register patients and update records while verifying insurance.
• Collect and process patient payments, addressing billing issues.
• Respond promptly to customer needs and provide excellent service.
• Balance daily patient charges against system reports.
• Complete cash control procedures and secure financial assets.

Skills

Positive customer service skills

Accuracy and detail orientation

Clear and articulate phone mannerisms

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.