Medical Receptionist

Frey Consulting Group; Athol (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

MVPT Physical Therapy in Athol, MA seeks a Front Desk Receptionist for a temporary role that could become permanent. The 40-hour workweek focuses on front office duties, scheduling, and a welcoming patient experience.

You’ll handle check-in/out, insurance verifications, and payments while keeping accurate records. The role emphasizes strong communication, organization, and multi-tasking in a fast-paced outpatient setting.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Front desk experience

Customer service

Insurance verification

Job description

MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Receptionist to join our team. This will start as a temporary role and could become permanent. 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to-day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go-to for insurance verifications, authorizations, and co-pay collections. Our Athol clinic has earned a longstanding reputation for exceptional patient care, outstanding clinical outcomes, and strong community relationships. Our clinic features a modern, open-concept design filled with natural light, creating a welcoming and energizing environment for both patients and providers. The spacious layout encourages teamwork, collaboration, and an exceptional patient experience. Conveniently located just off Route 2 in the Market Basket Plaza, the clinic offers easy access to restaurants, coffee shops, grocery stores, and local amenities.

What You'll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We're Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients' lives every day
• Collaborative environment where teamwork and patient care come first

MVPT Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.