Medical Receptionist

American Family Care Arlington; Arlington (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading urgent care provider in a dynamic role where you'll be the first point of contact for patients. This position involves accurately checking patients in and out, verifying insurance, and ensuring a smooth patient flow. You'll work in a supportive environment that values flexibility and community, with opportunities to enhance your skills in patient relations and administrative tasks. If you are detail-oriented, possess strong customer service skills, and are looking for a rewarding career in healthcare, this is the perfect opportunity for you to make a difference in patients' lives while enjoying a great work environment.

Benefits

Flexible Scheduling

Paid Time Off

Health Insurance

Dental Insurance

Retirement Benefits

Great Small Business Work Environment

Qualifications

• High School graduate with medical clerical experience preferred.
• Strong customer service skills and attention to detail required.

Responsibilities

• Check patients in and out, verifying insurance and collecting payments.
• Maintain patient flow and provide excellent customer service.

Skills

Customer Service Skills

Attention to Detail

Basic Computer Knowledge

Insurance Verification

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.