Medical Receptionist

Valley Medical Group; Amherst (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan

Health Savings Account

Paid Time Off

7 Paid Holidays

Long-Term Disability Insurance

Life Insurance

Voluntary Life Insurance

Wellness Program

Employee Assistance Program

Free On-Site Parking

Job summary

Valley Medical Group in Amherst, MA, is seeking a Medical Receptionist to join our Family Practice team. This full-time role involves phone and portal management, patient check-in, scheduling, and EMR documentation in a dynamic, multi-location health system serving over 55,000 patients.

Typical hours are 40 per week, Monday–Friday, with occasional weekend shifts. We offer a comprehensive benefits package and opportunities for growth within VMG.

Qualifications

• High school degree or GED required.
• 2+ years of customer service experience preferred.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer and direct phone calls.
• Patient check in: collect demographics, verify insurance, collect payments, provide forms.
• Document all interactions in the Electronic Medical Record (EMR).

Skills

Customer service

Multitasking

Communication

Education

High school degree or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Regular Full-Time Amherst, MA, US

Salary Range: $18.58 To $26.47 Hourly

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley.

Valley Medical Group is looking for a Medical Receptionist to join our Family Practice team and work in our Amherst Medical Center. If you are looking for a dynamic environment, this is your opportunity!

Position: Medical Receptionist

Hours: 40 hours, Monday-Friday generally between 8:00am am and 5:00 pm, with one 9:00 am - 6:00pm shift and occasional rotating weekend shifts, a few times per year. Hours may vary depending on department needs. Exact schedule to be discussed at time of interview.

As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception inboxes and portal messages by responding to questions and scheduling same day and future appointments.

Job Responsibilities:

• Answer and direct phone calls
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms
• Document all interactions in the Electronic Medical Record (EMR)

Required Qualifications:

• High school degree or GED
• 2 or more years of customer service experience
• Ability to multitask and prioritize

Additional Preferred Qualifications:

• Experience as a medical receptionist or other front office experience preferred
• Experience working in an electronic medical record (EMR)
• Experience with multiline phones

If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

Valley Medical Group offers:

• 401(k) Plan with Company Match
• Health Savings Account & Flexible Spending Account
• Generous Paid Time Off
• 7 Paid Holidays
• Company-Paid Long-Term Disability Insurance
• Company-Paid Life Insurance
• Voluntary Life, Accident and Critical Illness Insurance Options
• Company Wellness Program
• Employee Assistance Program
• Free On-Site Parking

We Value Employee Engagement and Inclusive Practices

Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment.

Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.