Medical Receptionist

Staff-Direct; Statesville (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Training & development

Job summary

American Family Care Statesville is seeking a careful front-desk associate to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and foster positive patient relations.

The role requires basic computer skills, a high school diploma, and a courteous, professional phone manner. Compensation ranges and benefits vary by franchise location and include health insurance and paid time off.

Qualifications

• High School graduate or equivalent.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Administrative Skills

Billing

Customer Support/Service

Healthcare Insurance

Microsoft Office

Time Management

Problem Solving Skills

Documentation

Record Keeping

Patient Registration

Cash Handling

Phone Mannerisms

Basic Computer Knowledge

High School Diploma

Medical Records

Worker's Compensation

Education

High School Diploma

Tools

Microsoft Office

Job description

• Company: American Family Care Statesville
• Duration: from 2026-09-11to 2026-10-11
• Posted on: 2026-09-09 12:58:35

Job Description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S.

providing services seven days a week on a walk-in basis.

Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine.

Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).

This position works directly with a franchised business location.

The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts.

Maintain patient flow.

Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Compensation

Compensation: $16.50 - $19.00 per hour

PS: It's All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare.

Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine.

Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.

We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location.

Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.

Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

Skills:

Administrative Skills, Billing, Credit Cards, Customer Support/Service, Dental Insurance, Documentation, Fast Food, Health Insurance, Healthcare, High School Diploma, Insurance, Medical Billing, Medical Office Administration, Medical Records, Microsoft Office, Occupational Health, Patient Assessment, Patient Follow-up, Patient Registration, Primary Care, Problem Solving Skills, Radiography, Record Keeping, Small Business, Time Management, Training/Teaching, Urgent Care, Worker's Compensation

American Family Care Statesville