Medical Front Desk

ENT & Allergy Associates of Florida; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company paid STD, LTD, Life

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Front Desk for a full-time role in Fort Pierce and Port Saint Lucie offices. Hours are Monday–Friday, 8:00am–5:00pm, with patient-focused front desk duties in a busy ENT and Audiology practice.

Responsibilities include greeting patients, checking in/out, scheduling, insurance verification, and EMR data entry. Experience in medical reception and strong communication are required; bilingual Spanish is a plus.

Qualifications

• Minimum 1 year of medical front desk or office experience.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume clinic.
• Bilingual Spanish is a plus.

Responsibilities

• Answer multi-line phones and greet patients.
• Check in/out patients and collect insurance information.
• Process payments for co-pays and uninsured visits.
• Insurance verification and scheduling based on provider availability.
• Maintain patient records in EMR/EHR.
• Provide patients with forms and office policy information.
• Follow up on appointments and assist with testing scheduling.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Prioritization

Computer literacy

Tools

EMR/EHR

Job description

ENT and Allergy Associates of Florida has been serving the needs of our patients for 63 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge.

We are currently seeking a Medical Front Desk for a full-time, Monday - Friday, 8:00am-5:00pm position at our Fort Pierce and Port Saint Lucie offices. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Description

This is an excellent opportunity for a Medical Front Desk professional who is multitasking oriented, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR and medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field.

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Requirements

• Minimum 1-year previous experience in a medical practice preferred
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual Spanish speaking is a plus.

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full-time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands:

Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Responsibilities may also require the incumbent to travel between ENTAAF offices for support purposes. The incumbent must also be capable of lifting up to 10 pounds. We will make reasonable accommodations for qualified individuals with disabilities if needed to perform the essential functions of the job.

We are an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.

Salary: $18.00 - $20.00 per hour