Medical Office Manager

Mychn; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

MyCHN (Community Health Network) in Houston is hiring a Medical Office Manager to lead the front desk, enhance patient experience, and ensure smooth scheduling.

You'll oversee front desk operations, supervise Patient Service Specialists, and drive efficient workflows while maintaining HIPAA compliance and accuracy in registrations and referrals. This role emphasizes team collaboration, service excellence, and continuous improvement in a nonprofit, community-focused clinic.

Qualifications

• 2+ years of front office experience in healthcare
• Leadership or supervisory experience preferred
• Strong knowledge of HIPAA and patient privacy
• Excellent organizational skills
• Commitment to patient-centered care

Responsibilities

• Oversee daily front desk operations and supervise staff
• Optimize patient scheduling and workflow
• Ensure accurate patient registration and insurance verification
• Monitor KPIs such as patient experience and schedule utilization
• Support staff training and performance feedback
• Maintain clinic presentation and compliance with policies

Skills

Front office leadership

Scheduling & registration

Patient access workflows

Communication

Problem-solving

Multi-tasking

Education

High School Diploma or GED

Job description

Join MyCHN as a Medical Office Manager

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Medical Office Manager, you’ll lead front office operations, drive patient experience, and ensure efficient scheduling and workflow to support high-quality, coordinated care.

Key Responsibilities

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment collection
• Manage scheduling templates, minimize no-shows, and maintain strong patient retention
• Support staff training, onboarding, coaching, and performance feedback
• Resolve escalated patient concerns and ensure excellent service delivery
• Collaborate across departments to support care coordination and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance patient access and satisfaction

What You Bring

• High school diploma or GED
• 2+ years of front office experience in a dental or healthcare setting (leadership or management preferred)
• Strong knowledge of scheduling, insurance verification, and patient access workflows
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to patient-centered care and service excellence
• Strong organizational skills with attention to detail and accountability

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.