Medical Office Manager

Mychn; Lake Jackson (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

MyCHN (Community Health Network) in the Greater Houston area seeks a Medical Office Manager to lead front desk operations and improve patient experience. You will ensure efficient scheduling and workflow to support high-quality, coordinated care.

The role requires strong leadership, healthcare front-office experience, and a commitment to patient-centered service in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• 2+ years of front office experience in healthcare settings preferred, leadership experience a plus.
• Strong scheduling, insurance verification, and patient access workflows knowledge.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to patient-centered care and service excellence.
• Strong organizational skills with attention to detail and accountability.

Responsibilities

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS).
• Optimize provider schedules, patient flow, and appointment confirmation processes.
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization.
• Ensure accurate registration, insurance verification, referrals, and payment collection.
• Manage scheduling templates, minimize no-shows, and maintain strong patient retention.
• Support staff training, onboarding, coaching, and performance feedback.
• Resolve escalated patient concerns and ensure excellent service delivery.
• Collaborate across departments to support care coordination and service integration.
• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Maintain office operations including supplies, cleanliness, and overall clinic presentation.
• Drive continuous improvement initiatives to enhance patient access and satisfaction.

Skills

Leadership

Front office management

Scheduling

Insurance verification

HIPAA compliance

Customer service

Education

High school diploma or GED

Job description

Join MyCHN as a Medical Office Manager

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Medical Office Manager, you’ll lead front office operations, drive patient experience, and ensure efficient scheduling and workflow to support high-quality, coordinated care.

Key Responsibilities

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment collection
• Manage scheduling templates, minimize no-shows, and maintain strong patient retention
• Support staff training, onboarding, coaching, and performance feedback
• Resolve escalated patient concerns and ensure excellent service delivery
• Collaborate across departments to support care coordination and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance patient access and satisfaction

What You Bring

• High school diploma or GED
• 2+ years of front office experience in a dental or healthcare setting (leadership or management preferred)
• Strong knowledge of scheduling, insurance verification, and patient access workflows
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to patient-centered care and service excellence
• Strong organizational skills with attention to detail and accountability

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.