Medical Office Support Staff- Outlying Office Float

Ozark Center; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ozark Center is seeking a Float Medical Records Clerk for the MOSS/Float program at the outlying office. This role performs clerical support, medical records, and admissions tasks while traveling to multiple sites as needed.

You will interact daily with individuals affected by behavioral health issues and contribute to a trauma-informed care approach. The position reports to the Clinical Support Team Leader.

Qualifications

• One year of medical clerical or medical records experience preferred.
• Experience in a medical office clerical role is preferred.

Responsibilities

• Receive incoming calls, check messages, and distribute them.
• Maintain clinical scheduling calendars.
• Create client electronic medical records and complete financial paperwork.
• Collect payments for services at time of appointment.
• Scan releases, insurance cards, and IDs into EMR.
• Audit, scan, and close EMR documentation.
• Cover other support areas when needed.
• Perform other duties as assigned.

Skills

Medical clerical experience

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Job Description Summary

Outlying office MOSS/Float performs clerical functions associated with clerical support services, medical records, and admissions specialists. This person also learns multiple different programs across the center to provide coverage. The Float travels from multiple sites to different locations where coverage is needed. This person recognizes that they will come into contact, on a daily basis, with individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. This staff demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. They will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. This person reports to the Clinical Support Team Leader.

Preferred Qualifications

• One (1) year prior experience preferred in a medical clerical or medical records position.
• Medical office clerk or medical records experience preferred.

Education

• High School Diploma or equivalent.

Responsibilities

• Receive incoming phone calls, check/follow up on messages left on answering machine, and take and distribute phone messages
• Maintain clinical scheduling calendars.
• Create client electronic medical record and complete all required financial paperwork.
• Collect payments for services rendered at time of appointments.
• Responsibility of scanning of all applicable releases, copies of insurance cards, client identification cards, etc. into the electronic charts
• Complete various medical records assignments including auditing, scanning in documentation and closing EMR.
• Covers any support service area when vacant due to absences, vacations or vacancies
• Perform all other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Physical Requirements

• Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting.
• Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
• TB test upon hire.