Medical Office Supervisor: Front Desk & Records

Military Treatment Facilities under DHA (DOD); Fort Bragg (NC); On-site; USD 47,000 - 62,000; Full time

Job summary

Military Treatment Facilities under DHA (DOD) is seeking a Supervisory Medical Support Assistant (Office Automation) at Fort Bragg, NC. The position oversees a group of medical clerks and front-desk staff, ensuring efficient clinic operations, appointment management, and referral processing.

The role requires supervising daily tasks, training medical clerks, and addressing patient concerns while maintaining service data and reports. Full-time permanent employment with GS-6 pay band.

Qualifications

• One year of specialized experience which includes clerical and administrative support functions in a medical facility such as maintaining health records, answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and manipulating and/or retrieving data from automated systems.
• Qualified typist: 40 words per minute with minimal errors.

Responsibilities

• Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.
• Assign daily, weekly or monthly work to employees, providing special instructions as necessary for new or unusual assignments.
• Maintain service data including monthly service reports and bimonthly quality assurance reports
• Identify and provide training to medical clerks.
• Brief Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Resolve patient complaints and problems.

Skills

Front desk supervision

Medical clerical

Typing 40 wpm

Patient scheduling

Job description

Military Treatment Facilities under DHA (DOD) is seeking a Supervisory Medical Support Assistant (Office Automation) at Fort Bragg, NC. The position oversees a group of medical clerks and front-desk staff, ensuring efficient clinic operations, appointment management, and referral processing.

The role requires supervising daily tasks, training medical clerks, and addressing patient concerns while maintaining service data and reports. Full-time permanent employment with GS-6 pay band.