Medical Office Secretary & Receptionist

Penn Medicine; Hamilton (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Penn Medicine is seeking a Reception/Clerical Assistant to provide front-desk and data-entry support in a hospital setting. You will answer phones, greet patients, handle messages, and help with pre-registration and documentation.

Responsibilities include posting charges for outpatient services, maintaining files, managing mail and supplies, and collaborating with staff to improve patient service. HS diploma and healthcare experience preferred.

Qualifications

• H.S. Diploma or GED required.
• Experience in secretarial and/or reception duties.
• Experience in a healthcare setting preferred.

Responsibilities

• Answer telephones in a prompt, courteous and helpful manner. Screen calls and direct them to proper staff or areas.
• Take messages accurately and relay messages promptly.
• Accurately post charges for outpatient services in appropriate systems.
• Maintain files in accordance with department procedure.
• Prepare copy work for various departments when requested.
• Greet patients and visitors, ascertain needs and respond appropriately as directed by policy and procedures.
• Ensure timely and accurate patient pre-registration, sign-in, activation and re-registration in accordance with system processes.
• Transcribe and type documents, reports, memos, and correspondence as directed.
• Sort and distribute all mail accurately on a daily basis.
• Manage and order office supplies as needed. Maintain office equipment, calling for repairs when necessary.
• Provide cross-coverage for benefit verification and patient registration.
• Cover for senior secretary in her/his absence.
• Support customer service and performance improvement goals of the department.
• Collaborate with other caregivers/staff to enhance patient care and service.
• Maintain standards of confidentiality.
• Participate in unit compliance as related to established standards.

Skills

Reception

Clerical

Data entry

Phone support

Education

H.S. Diploma/GED

Secretarial experience

Healthcare setting experience

Job description

Penn Medicine is seeking a Reception/Clerical Assistant to provide front-desk and data-entry support in a hospital setting. You will answer phones, greet patients, handle messages, and help with pre-registration and documentation.

Responsibilities include posting charges for outpatient services, maintaining files, managing mail and supplies, and collaborating with staff to improve patient service. HS diploma and healthcare experience preferred.