Medical Office Scheduler & Patient Concierge

Advocate Health; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Chicago provides patient-focused administrative support, including greeting patients, scheduling appointments, handling co-pays, and coordinating with physician offices. The role requires solid organizational skills, customer service experience, and proficiency with Microsoft Office.

Typical duties include managing calendars, preparing reports, handling patient records requests, and assisting with billing and data entry as part of a busy outpatient department.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) or similar software, and able to maintain and enter data.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication; can relate to diverse people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner; collects insurance co-payments; responds to routine information requests.
• Schedules and maintains calendar of appointments, meetings, and travel; coordinates related administrative aspects.
• Schedules patients and enters information into the computer system; coordinates with physician offices as needed.
• Answers and screens calls, triages clinical calls and resolves problems.
• Assembles, copies, and releases patient records; handles requests with Medical Records.

Skills

Multitasking

Customer service

Scheduling

Microsoft Office

Communication

Office equipment

Education

High School Diploma

Job description

Advocate Health in Chicago provides patient-focused administrative support, including greeting patients, scheduling appointments, handling co-pays, and coordinating with physician offices. The role requires solid organizational skills, customer service experience, and proficiency with Microsoft Office.

Typical duties include managing calendars, preparing reports, handling patient records requests, and assisting with billing and data entry as part of a busy outpatient department.