Patient Access Concierge & Scheduling Pro

Health Care Administrators Association® (HCAA); Wooster (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Health Care Administrators Association is seeking a Patient Access Specialist to warmly welcome patients, register them, and coordinate scheduling across departments for outpatient tests and treatments. You will collect accurate demographic and financial data while ensuring compliance with hospital policies.

The role involves assisting with reporting, phone communications, data entry, and general administrative tasks within a hospital setting.

Qualifications

• High School Diploma or GED preferred.
• Experience in medical terminology, clerical work, or healthcare environments is advantageous.
• Proficiency with computers, Meditech, and registration procedures.
• Ability to handle sensitive information and work flexibly to meet department needs.
• Excellent customer service, conflict resolution, and teamwork abilities.

Responsibilities

• Greet patients and visitors courteously in person and by phone.
• Perform registration, verify identities, and enter billing codes accurately.
• Schedule appointments, pre-register patients, and update patient status.
• Explain insurance information, collect co-pays, and process billing procedures.
• Support department operations, data entry, report mailing, and document management.
• Provide excellent customer service, address questions, and promote hospital services.
• Support staff development through training and participate in quality initiatives.
• Adapt to departmental needs while maintaining professionalism and safety.

Skills

Organizational skills

Multi-tasking

Communication skills

Medical terminology knowledge

Clerical experience

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Meditech

Registration procedures

Job description

Health Care Administrators Association is seeking a Patient Access Specialist to warmly welcome patients, register them, and coordinate scheduling across departments for outpatient tests and treatments. You will collect accurate demographic and financial data while ensuring compliance with hospital policies.

The role involves assisting with reporting, phone communications, data entry, and general administrative tasks within a hospital setting.