Healthcare Admin Assistant — Patient Concierge

Midwest Orthopaedics at Rush, LLC; Munster (IN); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401(k) Savings Plan

Life Insurance

Job summary

Midwest Orthopaedics at Rush, LLC is seeking an Administrative Assistant to serve as a liaison between patients and the physician’s practice across Chicago, Oak Brook, and Munster locations. The role requires strong communication, organization, and multitasking capabilities to manage scheduling, forms, and clerical duties.

The ideal candidate has an Associate’s degree (Bachelor’s preferred), healthcare exposure, and proficiency in Microsoft Office.

Qualifications

• Associate’s degree required; Bachelor's degree preferred.
• Healthcare experience preferred.
• Strong interpersonal, customer service and communication skills.

Responsibilities

• Serve as liaison between patients and physician’s practice.
• Provide concierge level service to patients and families.
• Answer calls, take messages, and transfer to appropriate staff.
• Organize and prioritize work to meet deadlines.
• Handle budgets and finances with accuracy.
• Maintain data in databases and clinic records.
• Greet visitors and direct inquiries to the right contacts.
• Comply with HIPAA, ADA, OSHA, and FLSA regulations.
• Assist staff to ensure high-quality patient care.
• Schedule clinic activities, travel with physicians as needed.
• Prepare clinic forms, chart prep, and post-operative scheduling.
• Set up filing systems and manage electronic/paper records.

Skills

Interpersonal skills

Customer service

Communication

Phone skills

Leadership

Organization

Multitasking

Problem solving

Education

Associate’s degree

Bachelor’s degree (preferred)

Healthcare experience

Tools

Microsoft Office

Job description

Midwest Orthopaedics at Rush, LLC is seeking an Administrative Assistant to serve as a liaison between patients and the physician’s practice across Chicago, Oak Brook, and Munster locations. The role requires strong communication, organization, and multitasking capabilities to manage scheduling, forms, and clerical duties.

The ideal candidate has an Associate’s degree (Bachelor’s preferred), healthcare exposure, and proficiency in Microsoft Office.