Medical Office Scheduler CSR

FurstStaffing; Rockford (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

FurstStaffing is seeking a Bilingual Medical Office Scheduler CSR for a community health clinic in Rockford, IL. The role handles high-volume calls, schedules appointments, and updates patient records.

Must be fluent in English and Spanish, demonstrate strong customer service, and work well in a team. Familiarity with EMR and medical terminology is a plus. Typical hours are 8:00–4:30 or 8:30–5:00, Monday–Friday; punctual, dependable individuals thrive in this fast-paced environment.

Qualifications

• Fluency in English and Spanish is required for daily patient communication.
• Strong customer service and teamwork skills are essential.
• Proven ability to document interactions accurately and maintain patient records.

Responsibilities

• Answer high-volume calls and determine caller needs.
• Schedule patient appointments using clinic standards.
• Document phone encounters in EMR concisely.
• Coordinate with staff to meet triage needs.
• Verify and update patient demographics.
• Collect and track data for routine reporting.

Skills

Bilingual English/Spanish

Customer service

Communication

Teamwork

Punctuality

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic Medical Records (EMR)

Medical terminology

Job description

The role of a Bilingual Medical Office Scheduler CSR involves managing high-volume incoming calls, scheduling appointments, and maintaining accurate patient records for a community health clinic. The position requires fluency in English and Spanish and is scheduled Monday through Friday, 8:00 am to 4:30 pm or 8:30 am to 5:00 pm. The scheduler supports patient quality care by coordinating with staff and ensuring timely triage services.

Key Responsibilities:

• Answer high-volume incoming calls in a fast-paced environment
• Determine reason for call and connect appropriately
• Document phone encounters concisely in the electronic medical record
• Coordinate with staff to ensure patient triage needs are met
• Schedule patient appointments accurately using clinic standards
• Verify and update patient demographics
• Collect and track data for routine reporting

Qualifications:

• High school diploma or equivalent; associate degree preferred
• Valid driver's license
• Professional and courteous demeanor
• Familiarity with medical terminology a plus
• Good grammar in speaking and writing
• Ability to communicate accurately and make quick judgment decisions for clinic services
• Ability to understand and follow verbal and written communication
• Work well in a team environment
• Strong customer service skills
• Punctual and dependable
• Ability to work with upset or angry callers regularly

You speak and write fluently in English and Spanish. You thrive handling high-volume calls and scheduling appointments accurately. You excel in patient communication, data entry, and teamwork