Medical office representative

AdventHealth; Winter Park (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Winter Park, FL is seeking a Guest Services Representative to support patient access and registration processes. You will welcome patients, verify demographics and insurance details, and input information into the systems to ensure accurate billing and timely care delivery.

Responsibilities include registering patients for services, coordinating with clinical staff, educating patients on portal use and test locations, and collecting co-pays at check-in.

Qualifications

• Associate degree in health services administration or related field preferred
• High school diploma or equivalent required
• 1+ years in customer services in a medical office or equivalent with medical terminology preferred
• Prior collections experience preferred
• CHAA certification preferred

Responsibilities

• Answer incoming calls, greet patients, verify demographics, insurance and billing information
• Register patients for services and support timely discharge to maximise reimbursement
• Maintain open communication with clinical partners to ensure smooth patient access and operations
• Provide patient education about test locations, portal use, and follow-up actions
• Request co-pays and/or outstanding balances at check-in

Skills

Customer service

Medical terminology

Education

Associate degree in Health Services Administration or related field

High School Diploma or equivalent

Job description

Our Promise To YouJoining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To YouJoining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to your purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule
Full time

Shift
Day (United States of America)

Address
1933 Dundee Dr

City
Winter Park

State
Florida

Postal Code
32792

Job Description

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximises reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post‑care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow‑up (non‑clinical) actions. Requests co‑pays and/or outstanding balance at the time of check‑in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.