Lead Medical Office Representative Full Time Days

adventhealth; Tampa (FL); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance (from day one)

Dental insurance (from day one)

Vision insurance (from day one)

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Parker, CO is seeking a Patient Access Representative to manage front-desk interactions, verify demographics and insurance, and assist with check-in and discharge processes. You will collaborate with clinical teams to ensure smooth patient flow and accurate billing information, while delivering compassionate service.

Responsibilities include greeting patients, entering data accurately, collecting co-pays, and guiding patients through registration and post-care steps.

Qualifications

• Associate and/or higher education in health services administration or related field preferred
• High School diploma or equivalent required

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement
• Maintains open communication between clinical, ancillary, and patient access departments to enhance patient experiences
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions
• Requests co-pays and/or outstanding balances at check-in respectfully but firmly

Skills

Customer service

Medical office

Collections

Education

Associate or higher in Health Services Administration or related field

High School diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9403 Crown Crest Blvd

City:

Parker

State:

Colorado

Postal Code:

80138

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• - Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• - High School Grad or Equiv [Required]

Field of Study:

• - High School Grad or Equivalent Required
• - Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• - 1+ customer services and medical office or equivalat... [Preferred]
• - Prior collections experience. [Preferred]

Licenses and Certifications:

• - Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.