Medical Office Representative

AdventHealth; Florida; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

403(b) retirement plan

4 weeks parental leave

Career development

Well-being resources

Mental health resources

Job summary

AdventHealth in Maitland, Florida seeks a Guest Services/Patient Access professional to welcome patients, collect and verify demographics, insurance and billing data, and register patients for services. The role supports discharge processes and ensures accurate financial interactions with patients at the point of care.

The candidate will collaborate with clinical partners to maintain open communication, improve patient flow, and educate patients about test locations and portal usage while

Qualifications

• 1+ years in customer services and medical office/related setting with medical terminology
• Preferred: prior collections experience
• CHAA certification preferred

Responsibilities

• Answer incoming phone calls and direct calls appropriately
• Welcomes patients and verifies demographics, insurance, and billing information
• Registers patients for services and facilitates timely discharge
• Communicates patient status to team members to maintain smooth operational flow
• Provides patient education on test locations, portal use, and follow‑up actions
• Requests co-pays and/or outstanding balances at check-in

Skills

Customer service

Medical terminology

Data entry

Communication

Education

Associate or higher in health services administration or related field

High School Diploma or equivalent

Tools

Patient registration software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 2600 WESTHALL LN

City: MAITLAND

State: Florida

Postal Code: 32751

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check‑in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $15.46 - $24.73

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.