Medical Office Representative

1103 Team Member Services; Tampa (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth Tampa is seeking a Guest Services/Registration professional to join our team. You will answer calls, verify patient demographics and insurance, register patients, and support discharge processes to maximize reimbursement.

The role emphasizes accurate data entry, collaboration with clinical partners, and patient education on test locations and patient portals. A health services admin background and CHAA certification are preferred.

Qualifications

• Associate's degree in Health Services Administration or related field.
• High School diploma or equivalent preferred.
• Certified Healthcare Access Associate (CHAA) is listed as a credential.

Responsibilities

• Answer incoming phone calls and direct inquiries.
• Register patients, verify demographics, insurance, and billing information.
• Process forms, facilitate discharge, and maximize reimbursement.
• Clarify eligibility and benefits memos to support post-care needs.
• Coordinate with clinical partners to ensure smooth patient flow.
• Educate patients on test locations and patient portal usage.

Skills

Customer service

Medical terminology

Billing processes

Education

Associate's Degree in Health Services Administration or related field

High School Diploma or equivalent (preferred)

CHAA certification (certification)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 3000 Medical Park Dr City: Tampa State: Florida Postal Code: 33613

Job Description:

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field.
• [Preferred] High School Grad or Equiv
• [Required] Field of Study: High School Grad or Equivalent
• Required Associate's Degree in Health Services Administration or other related medical or business field

Preferred Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection.
• [Preferred] Prior collections experience.

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA)

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Pay Range: $15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.