Medical Office Rep

Dignity Health; Bakersfield (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

Dignity Health Medical Foundation in Bakersfield, CA is seeking a Medical Office Representative to warmly greet patients, handle calls, and relay messages with accuracy and empathy.

You will verify demographics, insurance information, schedule appointments using our electronic practice management system, and support daily clinic operations while delivering exceptional customer service and teamwork.

Qualifications

• Six (6) months of outpatient reception experience preferred or equivalent customer service experience.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational and customer service skills.
• Keyboarding ability and proficiency with computer equipment and standard office devices.

Responsibilities

• Greet patients and visitors, serve as primary phone contact, and relay messages accurately.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using the electronic practice management system; support daily clinic operations.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Education

High School diploma or equivalent

Tools

Electronic practice management system

Office software

Job description

Job Summary And Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This position is represented by the SEIU-UHW.

Job Summary And Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This position is represented by the SEIU-UHW.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, benchmark, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Job Requirements

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Bakersfield, a service of Dignity Health Medical Foundation, has four convenient locations in Bakersfield and Tehachapi. Along with our local affiliated Dignity Health hospitals (Memorial Hospital and Mercy Hospitals, we offer an integrated care delivery system that provides high quality, compassionate care in family medicine, internal medicine, geriatrics, cardiology, cardiothoracic surgery, endocrinology, endocrine surgery, ENT, general surgery, infectious disease, obesity medicine, urology, and women's health.

One Community. One Mission. One California

Pay Range

$25.00 - $26.25 /hour