Medical Office Receptionist & Scheduling Specialist

Patel HealthCare LLC; Linden, Northern (NJ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Patel HealthCare LLC is seeking a receptionist to support a busy medical office. You will greet patients, schedule visits, verify insurance, collect copays, and help with referrals while maintaining HIPAA compliance and accurate patient records.

The role emphasizes a positive, multi-tasking approach in a fast-paced environment, including after-hours or weekend shifts as needed. Bilingual Spanish is preferred.

Qualifications

• Up to one year of experience in a medical office preferred.
• Telemarketing or other customer service experience.
• Comfortable using email and internet applications.
• Knowledge of practice management and word processing software.
• Ability to multitask and manage diverse tasks.
• Experience handling irate patients and conflicts.
• Familiarity with scheduling and rearranging appointments.
• Working knowledge of managed care.
• Pleasant speaking voice and demeanor.
• Neat, professional appearance.
• Strong written and verbal communication skills.
• Bilingual preferred – Spanish fluency.

Responsibilities

• Answer the telephone pleasantly and route calls or take messages.
• Pre-registers patients by phone before appointments.
• Verify insurance eligibility using online tools and batch checks.
• Schedule and remind patients of appointments, including follow-ups.
• Collect copayments and post payments to the computer.
• Open the office daily and maintain a neat reception area.
• Explain financial policies and assist with referrals and tests as needed.
• Ensure HIPAA compliance and protect patient confidentiality.
• Perform other tasks as assigned by the Manager.

Skills

Telephone etiquette

Customer service

Multitasking

Communication

Bilingual Spanish

Conflict handling

Computer skills

Email / internet apps

Tools

Practice management software

Word processing

Email applications

Job description

Patel HealthCare LLC is seeking a receptionist to support a busy medical office. You will greet patients, schedule visits, verify insurance, collect copays, and help with referrals while maintaining HIPAA compliance and accurate patient records.

The role emphasizes a positive, multi-tasking approach in a fast-paced environment, including after-hours or weekend shifts as needed. Bilingual Spanish is preferred.