Medical Office Receptionist

Infotree Global Solutions; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Infotree Global Solutions in Florida is seeking a friendly, organized Bilingual Medical Receptionist (English/Spanish) to join our healthcare team. You will be the first point of contact, greeting patients, answering calls, and managing front-desk operations with a focus on excellent customer service.

Responsibilities include scheduling appointments, verifying demographics and insurance, collecting copays, and maintaining EMR records.

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Experience in medical office or healthcare customer service.
• Familiarity with EMR/EHR systems is a plus.

Responsibilities

• Greet and check in patients in a welcoming and professional manner.
• Answer calls and respond to patient questions in English and Spanish.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copayments, deductibles, and other payments as required.
• Check patients in/out and ensure paperwork is completed.
• Maintain accurate patient records in the EMR system.
• Communicate appointment information and office policies clearly.
• Assist Spanish-speaking patients with forms and general communication.

Skills

Bilingual English/Spanish

Customer service

Front desk operations

Education

High school diploma

Tools

EMR/EHR systems

Job description

We are seeking a friendly, organized, and professional Bilingual Medical Receptionist (English/Spanish) to join our healthcare team. The Medical Receptionist will serve as the first point of contact for patients and will be responsible for providing excellent customer service, managing front-desk operations, scheduling appointments, and assisting patients in both English and Spanish.

Key Responsibilities

• Greet and check in patients in a welcoming and professional manner.
• Answer incoming phone calls and respond to patient questions in English and Spanish.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copayments, deductibles, and other patient payments as required.
• Check patients in and out and ensure all necessary paperwork is completed.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
• Communicate appointment information, office policies, and instructions clearly to patients.
• Assist Spanish-speaking patients with forms, registration, and general communication.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare, or customer-service environment.
• Fluent in both English and Spanish, with strong verbal and written communication skills.
• Experience with electronic medical records (EMR/EHR) systems is a plus.
• Medical receptionist or front-desk experience.
• Ability to communicate medical and administrative information clearly in Spanish.