Medical Front Desk Specialist – Multi‑Duty (On‑Site)

SUMMIT MEDICAL GROUP OPERATIONS LLC; Lenoir City (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

SUMMIT MEDICAL GROUP OPERATIONS LLC in Lenoir City, TN is seeking a Multi-Duty Receptionist to join our medical practice. This full-time role involves greeting patients, handling registrations, collecting copays, scheduling, and supporting front-office operations.

Experience in a medical office is preferred, and the ideal candidate will be customer service oriented, reliable, and able to maintain confidentiality and accuracy in records and communications.

Qualifications

• High School Diploma or equivalent is required.
• Prefer one-year experience in a medical office setting.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)
• Cooperates and helps out coworkers if needed and is committed to the success of the team.
• Assists with charge entry and/or coding issues, if requested.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site‑level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Skills

Customer service

Scheduling

Data entry

Phone handling

Education

High School Diploma or equivalent

Job description

SUMMIT MEDICAL GROUP OPERATIONS LLC in Lenoir City, TN is seeking a Multi-Duty Receptionist to join our medical practice. This full-time role involves greeting patients, handling registrations, collecting copays, scheduling, and supporting front-office operations.

Experience in a medical office is preferred, and the ideal candidate will be customer service oriented, reliable, and able to maintain confidentiality and accuracy in records and communications.