Medical Office Receptionist & Patient Services Specialist

OhioHealth; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth in Cleveland, OH is seeking an Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort, and satisfaction. Responsibilities include greeting patients, scheduling in EMR, verifying insurance, and assisting staff. The role requires strong organization, communication, and computer proficiency.

The ideal candidate has 1–2 years of healthcare secretarial experience and a high school diploma, with daily day shifts in a hospital setting.

Qualifications

• High School or GED is required.
• 1–2 years of secretarial experience in health care or medical office, or equivalent training.
• Strong communication and customer service skills.

Responsibilities

• Greet patients at arrival, register, verify insurance and collect co-pays.
• Answer multi-line phone system and direct calls to the appropriate staff.
• Maintain patient records and assist with filing, scanning and chart organization.
• Process insurance paperwork and assist with pre-authorizations when needed.
• Support staff with clerical tasks and office operations.

Skills

Customer service

Phone handling

EMR data entry

Data entry

Education

High School diploma or GED

Tools

EMR system

Job description

OhioHealth in Cleveland, OH is seeking an Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort, and satisfaction. Responsibilities include greeting patients, scheduling in EMR, verifying insurance, and assisting staff. The role requires strong organization, communication, and computer proficiency.

The ideal candidate has 1–2 years of healthcare secretarial experience and a high school diploma, with daily day shifts in a hospital setting.