Medical Office Receptionist & Patient Concierge

Central Park Endoscopy Center LLC; Bedford (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Central Park Endoscopy Center LLC is seeking a friendly healthcare receptionist to greet patients, verify insurance, and manage registrations in a fast-paced outpatient setting.

The role requires strong customer service, proficient use of Excel and NexGen, and the ability to handle sensitive conversations with professionalism. On-site position with a focus on accuracy and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare receptionist, medical office, or patient registration experience required.
• 1 year minimum experience with insurance verification, patient registration, and payment collection.
• Proficient in Microsoft Excel, Outlook, NexGen, Provation MD.
• Friendly, professional, and patient-focused demeanor with exceptional customer service skills.
• Strong customer service and communication skills.
• Strong team player who works well with clinical and administrative staff.
• Ability to handle difficult or sensitive conversations during patient check-in with professionalism, empathy, and respect while maintaining a positive patient experience.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Reliable, detail-oriented, and committed to maintaining excellent patient service.

Responsibilities

• Greet patients and visitors in person and on the phone in a courteous and professional manner.
• Collect and verify patient identification and insurance information.
• Ensure all registration forms and required documentation are completed and signed.
• Update patient demographic and financial information in the practice management system.
• Collect copays, deductibles, and other patient payments.
• Post payments accurately and issue receipts.
• Balance daily collections at the end of each shift.
• Notify clinical staff when patients are ready to be seen.
• Prepare patient charts for upcoming appointments.
• Assist with office inventory, mail, deliveries, and other administrative duties.
• Maintain patient confidentiality and adhere to all facility policies and procedures.
• Attend required meetings and training programs.
• Perform other duties as assigned.

Skills

Customer service

Team player

Professional demeanor

Communication skills

Education

High school diploma

Tools

Excel

Outlook

NexGen

Provation MD

Job description

Central Park Endoscopy Center LLC is seeking a friendly healthcare receptionist to greet patients, verify insurance, and manage registrations in a fast-paced outpatient setting.

The role requires strong customer service, proficient use of Excel and NexGen, and the ability to handle sensitive conversations with professionalism. On-site position with a focus on accuracy and confidentiality.