Medical Office Receptionist - Mountain Spine Care - FT - Days

Memorial Physician Practices; Clyde (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Surgery Scheduler to manage patient appointments and coordinate surgical procedures. This role involves greeting visitors, handling patient check-ins, and ensuring all necessary documentation is completed for surgeries and radiologic procedures. The ideal candidate will possess critical thinking skills and the ability to work independently in a fast-paced environment. Join a team that values diversity and is committed to providing excellent patient care while navigating the complexities of medical scheduling and insurance processes.

Qualifications

• Experience in a medical front office is preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greets visitors and manages patient check-in/check-out processes.
• Schedules surgical and radiologic procedures as ordered by physicians.
• Handles insurance verifications and prior authorizations.

Skills

Critical Thinking

Decisive Judgment

Medical Terminology

Ability to Work Independently

Stress Management

Education

High School Diploma or equivalent

Job description

Greets visitors and communicates with patients and providers.

Coordinates work flow and complies records of office activities.

Completes all aspects of check-in/check-out process.

Enters and updates patient demographics and insurance information.

Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.

Complete pre-appointment checklists and prepares accordingly.

Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.

Keeps office area neat and tidy.

Monitors and maintains log of needed office supplies.

Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

Monitors and addresses all front office task buckets in a timely manner.

Schedules referrals for patients to be seen by other physicians/specialists as ordered. Sends all records needed and notifies patient as needed.

Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers, and Market director.

Surgery Scheduler:

Schedules all surgical procedures and radiologic procedures ordered by physicians. Completes required documents: order, consent, insurance/authorization, coding for procedures and diagnosis codes, medical chart for hospital. Sets up pre/post-op appointment and meets with patient to complete all required paperwork.

Prior Authorization/Precertification:

Codes for all surgeries and radiologic procedures. Calls patient's insurance company to verify coverage and benefits; checks for prior authorization/precertification requirements prior to any surgery or radiologic procedure. Sends required information with all orders. Arranges peer-to-peer review when necessary.

Minimum Education

High School Diploma or equivalent - Preferred

Minimum Work Experience

Medical front office experience preferred. Knowledge of medical terminology preferred.

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran