Medical Receptionist Job

Visionist Inc; Rochester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

Simple IRA with company match

Paid training and ongoing support

Collaborative team environment

Job summary

Rochester Eye Care Associates seeks an experienced Medical Receptionist to lead front desk operations and improve patient flow. You will handle check-in/check-out, scheduling, and calls with precision, while guiding day-to-day workflows.

The role emphasizes billing support, insurance verification, and maintaining accurate documentation to ensure a seamless patient journey. Healthcare billing knowledge and strong communication are essential.

Qualifications

• Proficiency with CPT/ICD-10 coding and EOBs.
• Experience with EHR and practice management systems used in eye care.
• Supervises billing staff and ensures accurate billing and compliance with regulations.

Responsibilities

• Serve as the primary front desk contact and set a professional tone for the patient experience.
• Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency.
• Oversee front desk workflows to ensure smooth daily operations.

Skills

CPT ICD-10 coding

EHR software

Billing supervision

Billing knowledge

Insurance familiarity

Phone & scheduling

Education

2+ years medical billing

Tools

Practice management systems

Job description

Rochester Eye Care Associates is seeking an experienced Medical Receptionist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.

As the Medical Receptionist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.

What We Offer

• Pay based on experience
• Paid time off (PTO) and paid holidays
• Employee health insurance
• Simple IRA with company match
• Paid training and ongoing support
• Collaborative, professional team environment

Responsibilities

• Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
• Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
• Oversee and support front desk workflows to ensure smooth daily operations
• Handle administrative tasks including documentation, insurance verification, and billing support
• Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
• Act as a lead resource within the front office, supporting consistency, organization, and best practices
• Communicate effectively with clinical staff to ensure a seamless patient journey

Skills & Qualifications

• Coding Knowledge: Proficiency in CPT, ICD-10 codes, and understanding of Explanation of Benefits (EOBs)
• Software Proficiency: Experience with electronic health record (EHR) and practice management systems used in eye care
• Supervision :Responsible for ensuring that patient billing, insurance claims, and payments are processed accurately and efficiently. This role includes managing billing staff, staying up-to-date with insurance regulations, resolving billing issues, and ensuring compliance with healthcare laws. The Billing Manager also communicates with patients and insurance companies to address billing inquiries and discrepancies, helping to maintain the financial health of the practice.
• Experience: 2+ years of medical or vision billing experience, with prior background in a medical front-office or receptionist role
• Knowledge: Strong familiarity with vision insurance plans (VSP, EyeMed), medical insurance (Medicare, major medical), and EOBs (Explanation of Benefits).
• Communication: Handle incoming phone calls, answer billing or appointment inquiries, and confirm upcoming appointments
• Scheduling: Coordinate and schedule patient appointments, recall visits, and specialized eye exams