Medical Office Receptionist

Anne Arundel Dermatology; New Castle (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

Dermatology, Inc. in Indianapolis area is seeking a Medical Front Office Receptionist to join the team and support the Clinic Manager.

You will be the face of the practice at the New Castle location, delivering elevated customer service and maintaining efficient front desk operations, including insurance processing. You will verify demographics and insurance, collect payments, schedule appointments, and ensure accuracy of records.

Qualifications

• High school diploma or higher required.
• Excellent communication and customer service skills.
• Strong attention to detail and highly organized.
• Ability to analyze situations and respond appropriately.
• Patient-friendly with professional demeanor on-site and online.

Responsibilities

• Greet patients and serve as the face of the practice.
• Verify demographic and insurance information at visits.
• Collect co-pays, balances, and HIPAA forms as needed.
• Schedule appointments per provider schedule.
• Post payments to patient accounts and balance daily.
• Scan and file documents daily.
• Maintain front office workflow per established procedures.
• Provide exceptional service in person, by phone, or on social media.
• Maintain petty cash and break room cleanliness.
• Support Office Manager with special projects.

Skills

Front desk

Customer service

Detail-oriented

Organized

Scheduling software

Education

High School or higher

Tools

EMA experience

Medical office software

Job description

Description

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

The Medical Front Office Receptionist will work with the Clinic Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.

Job Description

Job Description

Description

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

The Medical Front Office Receptionist will work with the Clinic Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.

Key Duties And Responsibilities

• Greet patients in a friendly, inviting manner - You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/ refrigerator cleanliness
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

Requirements

• A High-school or higher graduate
• Dependable, honest, dedicated and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and acceptive of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media

Have Experience With

• Working in a fast-pace medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software, EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process

Be Available To

• Work 3 days a week, Wednesday-Friday. Hours are generally 7:30a-4p; times will change based on daily provider schedule.
• Work at assigned Indianapolis‑area location: New Castle