Medical Office Receptionist

Dermatology Inc; Greenwood (IN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Dermatology, Inc. in Greenwood, IN, is seeking a Medical Front Office Receptionist to join our clinic team. You will be the face of the practice, greet patients, verify demographics and insurance at visits, collect payments, and schedule appointments.

You will balance daily postings, scan documents, maintain a petty cash fund, and support office management with routine duties and projects. Strong customer service and detail orientation are essential.

Qualifikationen

• High school diploma or higher required.
• Experience in a fast-paced medical office is preferred.
• Ability to verify demographics and insurance documents accurately.

Aufgaben

• Greet patients in a friendly, inviting manner and be the face of the practice.
• Verify demographic information and insurance documents at each visit.
• Collect insurance cards, co-pays, balances, and forms as needed.
• Schedule appointments as directed by providers and staff.
• Post monies collected to patient accounts and balance daily.
• Scan daily documents and maintain organized records.
• Follow established workflow and demonstrate strong customer service.
• Maintain petty cash and contact patients for schedule rebuilds as needed.
• Light cleaning of waiting room and break area; complete projects as assigned.

Kenntnisse

Front desk

Customer service

Insurance processing

Scheduling

Attention to detail

Phone etiquette

HIPAA knowledge

Ausbildung

High-school diploma

Tools

EMA scheduling software

Jobbeschreibung

Description

• The Medical Front Office Receptionist will work with the Clinic Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.
• Key Duties and Responsibilities
• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

Description

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

• The Medical Front Office Receptionist will work with the Clinic Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.
• Key Duties and Responsibilities
• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/ refrigerator cleanliness
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

Requirements

• A High-school or higher graduate
• Dependable, honest, dedicated and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and acceptive of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media
• Have Experience with:
• Working in a fast-pace medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software, EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process
• Be Available to:
• Work 5 days a week, Monday-Friday. Hours are generally 6:30a-4p; times will change based on daily provider schedule.
• Work at assigned Indianapolis-area location: Greenwood